To reset your password, navigate to the login screen and click the "Forgot Password?" link. You will be sent an email with detailed instructions to set a new password. Please check your spam or junk folder if the email does not appear in your inbox.

We support a wide range of secure payment methods for players in the Philippines, including popular e-wallets like GCash and Maya, as well as direct online bank transfers. All transactions are protected with advanced encryption technology.

Absolutely. All games on Slotomania operate using a certified Random Number Generator (RNG). This technology ensures every game outcome is completely random and independent, providing a fair and unbiased gaming experience that complies with international standards.

For our Know Your Customer (KYC) process, you will need to submit a clear copy of a valid government-issued ID (e.g., Passport, Driver's License, UMID) and a recent proof of address. This is a crucial security step to protect against fraud and ensure regulatory compliance.

Our finance team processes withdrawal requests within 24 to 48 hours. After processing, the time for funds to appear in your account depends on your selected method, with e-wallets often being the fastest option.

Yes, many of our games feature a "Demo Play" or "Free Mode." This allows you to explore the game's features, paylines, and bonus rounds without wagering real money, providing a risk-free way to develop your strategy.